Rollify Help Center
At Rollify, we believe clarity is part of a great experience.
Here you’ll find fast, straightforward answers to everything you need to know about the platform. Still have questions? Our team’s ready at [email protected].
General Information
What is Rollify?
Rollify is a next-generation crypto casino built for players who expect more - smoother gameplay, better rewards, and a platform that actually listens.
It’s a place where every wager earns you progress, every feature is thought through, and we take feedback seriously.
Are Rollify's games fair?
Absolutely.
Our Rollify Originals are built with a Provably Fair system - meaning you can independently verify every result for full transparency.
Account & Security
How do I sign up?
Click Register at the top right of the homepage.
You can sign up with your email, a supported wallet, or a social account - just make sure to link an email to secure your profile.
I haven’t received my verification email. What should I do?
First, check your spam or junk folder.
If you still don’t see it, reach out to our support team - we’ll help you verify your account manually.
I’m having trouble opening an account. What should I do?
Make sure you haven’t already registered with the same email.
If you're unsure, try entering your email and selecting Reset Password.
Still stuck? Contact our support team and we’ll get you sorted.
How do I unsubscribe from promotional emails and texts?
You can manage your preferences at any time by going to Profile > Settings and toggling off Receive Marketing Emails.
You can also click the unsubscribe link in any of our emails - it’ll take you straight to your settings.
How do I close my account?
If you want a break or need to close your account permanently, you can do it directly through the Responsible Gaming settings.
Prefer a little help? Reach out to [email protected] or connect with us via Live Chat - we’ll take care of it for you.
I sent a message on Live Chat but haven't received a response. What should I do?
Our support team is here 24/7, every day of the year.
During peak times, it might take a little longer - but don’t worry, we’ll always get back to you as soon as possible.
Deposits & Withdrawals
How do I deposit funds?
Log in, click Wallet, then Deposit.
Pick your currency/network and follow the steps. You’ll be ready to roll in seconds.
How do I withdraw funds?
Head to Wallet, then Withdraw.
Choose your preferred currency/network, follow the instructions, and you’re good to go.
What payment methods do you accept?
We support a wide range of cryptocurrencies and networks.
Check your wallet for the full list of available options.
What withdrawal options are available?
Withdrawals are available through supported crypto wallets and networks.
For a complete overview, check your wallet.
Why didn’t my deposit go through?
Make sure you have enough funds in your wallet before sending.
Check that you're using the correct network for your transaction.
If everything looks right, your transaction might still be pending - some networks can take longer, especially with lower gas fees.
Still unsure? Contact [email protected] - we’re ready to help.
I made a deposit, but it’s not showing in my account. What should I do?
First, check if the funds have been deducted from your wallet.
If the transaction is complete but you don't see the balance yet, contact our support with transaction ID.
Are there fees for deposits or withdrawals?
A small processing fee apply on top of network fees, depending on the currency and network you use. We keep fees as low and transparent as possible.
Why can’t I withdraw my funds?
Make sure your available balance covers the withdrawal amount plus any network fees.
If you haven't wagered your deposit at least once, you'll need to do so before withdrawing.
If everything checks out and you still have issues, reach out to support.
How long does a withdrawal take?
Once approved, withdrawals are processed almost instantly.
Timing depends slightly on network traffic, but most crypto transactions land within seconds.
Is there a deposit limit?
Rollify does not impose daily, weekly, or monthly deposit limits.
Bonuses & Promotions
How do I check if I have bonuses available?
You can view all your active and available bonuses under the Crown Club in your account. Everything you’ve earned is right there, ready for you.
Do all games count toward wagering requirements?
Rollify uses an XP system - every $1 you wager earns you 1 XP.
No restrictions, no fine print - all games help you level up.
How many times do I need to wager my bonus before withdrawal?
At Rollify, bonuses are always paid in real cash - not locked behind complicated wagering rules. Whether it’s Free Spins winnings, Rakeback, or other rewards, once you unlock it, it’s yours to withdraw.
Self Exclusion
What happens to my funds if I self-exclude?
Any balance in your account stays safe.
If you need help accessing your funds, just contact support.
Can I reverse a self-exclusion?
No, self-exclusions are final and non-reversible.
They’re in place to protect you and we stick to them 100%.
If I self-exclude, will my pending withdrawals still be processed?
Yes, any pending withdrawals will be processed normally, even if your account is self-excluded.
Can I create a new account if I self-exclude?
No, creating a new account while self-excluded is a breach of our Terms and Conditions.
Technical Issues
Why are my games not loading properly?
Try the basics first:
Refresh the page.
Clear your browser cache.
Check your internet connection.
Try a different browser or device.
Questions? Contact [email protected] or open Live Chat - we’ll take it from there.